Customer Relationship Management (CRM) software becomes the center of many businesses if properly integrated. A small business CRM could be the key piece your business could be lacking to achieve a higher sales conversion rate. When reviewing CRM solutions for your small business, keep the following key features in mind.
Remote Access You should be able to get to your CRM 24/7 wherever you are. If your business has multiple locations or you have remote workers, you will need an online CRM solution accessible to you and your staff any time you need to update, manage, or generate reports from it.